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Frequently Asked Questions
Visit SIGN UP on the Spark Driver website or download the Spark Driver app to select your preferred zone and fill out the enrollment form. Once your information has been accepted and sent for review, you will get a confirmation email with a link to track your enrollment status.
You can download the Spark Driver app at any time. Download the app.
Background screening may be conducted, including motor vehicle records and criminal background checks; reviews will be conducted in accordance with applicable laws.
Background check results are typically available within 1-7 business days, depending on state and county processes. You can expect to receive updates via email throughout the process, and you’ll be notified of any significant delays. Once the background check results are complete, you’ll receive a confirmation email with details for the next steps.
Sign in to your Spark Driver app to check your status. On the Spark Driver account homepage under the Enrollment Checklist, Enrollment status is displayed. If you need further assistance, click on Support at the top of the Spark Driver account page to contact us.
It means we are temporarily not adding new drivers to your geographic area (known as a zone). We’ll notify you by SMS once there are openings in your area.
Once you start the enrollment process we cannot predict when you will be given access to Spark Now. You'll receive communication throughout the approval process. After you have been removed from the waitlist, you will need to sign the Spark Driver Contract and App Terms of Use before you are approved and can accept offers.
Walmart may suspend or deactivate your Spark App account if you fail to maintain your eligibility to provide Services using the Spark App. Eligibility requires you to:
- Be age 18 or older;
- Provide your true and accurate name, phone number, email address, mailing address, and Social Security number;
- Be authorized to perform services as an independent contractor in the U.S.;
- Have an unexpired, valid REAL ID-compliant or driver’s license in your name issued by a state in the U.S. and Social Security card;
- Verify your identity using a driver's license (as described above) and a selfie;
- Have a mobile phone number with the U.S. country code +1 followed by ten digits;
- Provide proof of valid auto insurance for the vehicle you’ll use, which includes: your name, expiration date, and vehicle information;
- Have an active bank account that you can link to receive your earnings;
- Have a clean and reliable vehicle; and
- Have a mobile device with camera and GPS capabilities.
Background screening may be conducted, including motor vehicle records and criminal background checks; reviews will be conducted in accordance with applicable laws.
Once you have downloaded the Spark Driver™ app, you’ll be prompted to sign the Spark Driver Contract and App Terms of Use and a Non-Disclosure Agreement. To protect your account, you will also be asked to authenticate your identity by using a REAL ID-compliant driver's license or driver’s license and Social Security card. You will also be asked to take a selfie.
You can use any type of car that can deliver orders safely and reliably to customers. Motorcycles, motorized bicycles, and motorized scooters do not provide adequate space to complete deliveries on the Spark Driver app.
Yes. Proof of auto insurance is collected as a part of your enrollment onto the Spark Driver platform. Proof of valid auto insurance is needed for each vehicle you’ll use, which includes: your name used during enrollment, expiration date, and vehicle information. Details on the auto insurance document should be clear, not cropped or cut off, and right-side up.
The Spark Driver app is available on a mobile device with camera, flash, and GPS capabilities (iOS, or Android 11 or newer).
Yes, as an independent contractor, you may drive for any delivery service provider you choose.
If you were deactivated and want to appeal your deactivation, visit here for more information.
You may sign in to the Spark Driver app on your mobile device. To sign in, you will use the email you provided during the enrollment process.
Information and updates from the Spark Driver platform are shared through:
- In-App Notifications: Details about incentives, offers, and reminders will be sent as pop-up notifications directly through the Spark Driver app.
- Text Messages: Keep an eye out for the Spark Driver SMS number—32093—for helpful information and app updates.
- Emails: The Spark Driver Team will share important details on new app features, program changes, and process updates via email.
Yes. You can select what geographic area (known as a zone) you want to choose when enrolling and select offers at pickup and drop-off locations within your preferred zone. You can change your zone at any time using the app (Zone > Change).
Delivery hours are 6:00 AM to 11:00 PM.
Yes. But remember, passengers are not authorized drivers on the Spark Driver platform, so they cannot participate in Shopping & Delivery. Children who are not old enough to be left alone in a car are not allowed.
You will receive offers once you turn on Spark Now in the Spark Driver app. Each offer provides details on the type of order(s) included, the pick-up and delivery timeframe, and the estimated earnings amount. Remember, the decision of whether to accept an order is entirely up to you!
You decide! Offers are for both residential customers and businesses. You can decide to deliver to residential customers, businesses or both.
The specific products will vary depending on the type of order you are delivering. You can decide which types of products you want to deliver.
- Grocery offers are for items typically purchased when grocery shopping in a Walmart store.
- Dotcom offers are for items purchased on walmart.com, such as cleaning supplies, toiletries, and other general merchandise items.
- Walmart GoLocal offers are for pickup from non-Walmart stores and might include hardware items, car parts, or flowers.
- Pharmacy offers are for the pickup of prescriptions from a Walmart or Sam’s Club store and delivery to the customer.
- Returns offers involve a return being picked up from the customer and then delivered back to a Walmart store.
- Shopping & Delivery offers involve driving to a specific store, shopping a list of items, and delivering the order.
Orders will vary in product quantity and type. No single item within an order will exceed 60lbs. in weight.
As a driver, you can earn for each offer completed. Earning opportunities include trip earnings, tips, and incentives. Each offer will list the estimated amount you will receive for making the delivery. You get to keep 100% of customer confirmed tips.
Depending on how you choose to set up your account, your confirmed trip earnings will be instantly deposited or disbursed on a weekly basis into your earnings account.
You can elect to receive your earnings through online banking or direct deposit to quickly and easily receive your delivery earnings. Earnings methods will be offered by third-party providers and will be subject to the provider’s separate terms and privacy policy.
There are a variety of standard incentive offerings to make it easier for all drivers to maximize their earning potential on the Spark Driver platform.
- Lump Sum Incentives – This baseline incentive type offers eligible drivers one defined incentive earning for completing a set number of trips.
Example: Complete ten trips between X/XX – X/XX and earn an extra $30. - Tiered Incentives – Include a series of lump sum incentives presented in increasing tiers, providing a higher total earning opportunity for each subsequent tier.
Example: Complete six trips to earn an extra $24 or eight trips to earn an additional $32. - Earn-Per-Trip Incentives – Simply put, this incentive provides an extra earnings amount upon completion of a single trip.
Example: Earn an extra $5 for each trip completed after 4pm today. - Multi-Trip Earnings Incentives – The Spark Driver platform covers the difference if eligible drivers do not earn a set amount of earnings after completing a certain number of trips over a given period-of-time.
Example: Complete ten trips between a seven-day period and if your earnings are $180 before tips, we will add the $20 difference, up to $200.
Qualifications for the rewards program are updated monthly. If you don’t qualify one month, you have the opportunity to become eligible again in the following month.
Yes. You will get a new membership code for each month that you qualify.
If you are an existing member of Walmart+ and you qualify for the Spark Driver Rewards Program, your membership will be extended based on the number of months that you qualify.
Use of Walmart+ is subject to the Walmart+ Terms of Use, which can be found here.
My Metrics show information based on your recorded activity in the Spark Driver™ app. They can help you understand recent activity and how it aligns with certain Service Level Standards described in the Spark Driver™ Contract and App Terms of Use (Terms of Use).
Note: The metrics shown in My Metrics do not represent all Service Level Standards in the Terms of Use.
Some metrics apply only to certain types of trips or offers, such as Shopping & Delivery trips. Metrics become available after enough recorded activity is available.
Note: Eligible metrics are updated after each eligible trip. Because they're based on your eligible recorded activity, completing a trip doesn't always change the metric displayed in the Spark Driver app.
In eligible zones, your My Metrics information helps determine your eligibility for the Spark Driver™ Rewards Program and any additional perks and discounts available through the program.
Here is an overview of My Metrics:
- On-time arrival at Pickup
- Completion Rate
- Customer Rating
- Quantity Found
Note: Driver Support cannot make changes to the metrics displayed in the Spark Driver app.
Qualifications for the rewards program are updated monthly. If you don’t qualify one month, you have the opportunity to become eligible again in the following month.
Yes. You will get a new membership code for each month that you qualify.
If you are an existing member of Walmart+ and you qualify for the Spark Driver Rewards Program, your membership will be extended based on the number of months that you qualify.
Use of Walmart+ is subject to the Walmart+ Terms of Use, which can be found here.
The Spark Driver app includes features designed to help you access emergency support if needed during a delivery. These include the ability to contact emergency services, and support through RapidSOS safety resources.
The RapidSOS feature is coming soon to all zones. If you don't see it in the Spark Driver app, the feature(s) may not currently be available in your zone.
RapidSOS is a third party service that provides access to trained safety agents to support when you feel unsafe. The Spark Driver app’s integration with RapidSOS can help you connect with emergency services and share your location during an emergency. This includes the ability to connect with a RapidSOS safety agent by call or text, and access silent emergency alert functionality.
The RapidSOS feature is coming soon to all zones. If you don't see it in the Spark Driver app, the feature(s) may not currently be available in your zone.
Yes. You can cancel a trip at any time. Depending on where you are in the delivery process, you’ll receive guidance through the Spark Driver™ app or from Driver Support on what to do next, which may include returning the order to the store.
Information and notifications may be provided to help increase awareness before arrival. For example, drivers may see a pet presence indicator when a pet has been reported at that location by a customer or driver. Customers may receive reminders as a driver approaches the residence encouraging them to secure pets, clear walkways, or turn on exterior lights.
The Spark Driver app may provide information that a pet could be present at a delivery location based on customer or driver-reported information. Drivers can also share feedback about pet presence after a delivery. Pet indicators are for awareness only and don't guarantee whether a pet will or won't be present at a delivery location.
If you experience a safety concern, you can use the safety tools available in the Spark Driver app, contact emergency services directly, or reach out to Driver Support by call or chat to report the concern.
The RapidSOS feature is coming soon to all zones. If you don't see it in the Spark Driver app, the feature(s) may not currently be available in your zone.
The Spark Driver app is supported by a 24/7 Global Security Operations Center that monitors events such as severe weather and other disruptions. When certain conditions are identified in your area, notifications may be shared in the app to help keep you informed.
For additional help articles, visit here.
We received a GPC signal or a request to opt-out of selling/sharing your personal information (including for targeted advertising); this notification is to indicate that your opt-out request is being honored. You can find out more about your consumer privacy rights in our Privacy Notice.
